Splinterware - Support

Before you email us, try our Frequently Asked Questions or our online support forums.

Splinterware offers support via email at support[at]splinterware[dot]com. Email support questions are answered within 24 hours of their receipt. If you feel you have been waiting for a response longer than necessary please let us know in writing via email so we can correct the problem. Please note that Splinterware will provide email support for free or trial versions of its products, but priority will always be given to our registered customers.

Email Support

Please make sure that all support email is sent to support@splinterware.com. We cannot guarantee a prompt response if an email is not sent to our technical support mail address, however it will not be ignored and will be taken care of as soon as possible. If you're unsure if an email reached us okay please be sure to send the message again and indicate that the message is being re-sent. This will help us prioritize your problem better and make sure that no more time is wasted in getting the problem solved. To make things easier, we also have a easy-to-use web-based incident report submission form available here. This form will automatically send an email directly to Splinterware Support with the details of the incident report.

Incident Report Form

Required Support Information

When sending us a support question via email, please be sure to include the following information:

Operating system being used.

Name and Version of Product being used.

Description of problem/request.

If possible, detail steps on how to reproduce the problem.